Our policy is valid for 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and once we have confirmed details send your item to: RECRO LP, BRYHER, BISSOE HILL, BISSOE, TR4 8SX. Please don't send items without contacting us first as we will be unable to process them.
To return your product, you should mail your product to: RECRO LP, BRYHER, BISSOE HILL, BISSOE, TR4 8SX.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a high value item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We aim to deal with all customer queries in a friendly and professional manner. The most important thing is communication and we will endeavour to sort any problem as quickly as possible.